Posted on Sep 29, 2019

Cancer Navigator / Navigation / Coach - Health, Healing, Wellbeing Dr. Lynne Bentley, PhD, RN

Kindness, Compassion and Cancer Care are recognized by the American Society of Clinical Oncology as beneficial to improving outcomes.
"The wonders of high-tech cancer care are best complemented by the humanity of high-touch care. Simple kindnesses can help to diffuse negative emotions that are associated with cancer diagnosis and treatment, and may even help to improve patients’ outcomes.
1. deep listening, whereby clinicians take the time to truly understand the needs and concerns of patients and their families;
2. empathy that seeks to prevent avoidable suffering;
3. generous acts of discretionary effort that go beyond what patients and families expect;
4. timely care that reduces stress and anxiety;
5. gentle honesty;
6. support for family caregivers. These mutually reinforcing manifestations of kindness—exhibited by self-aware clinicians who understand that how care is delivered matters—constitute a powerful and practical way to temper the emotional turmoil of cancer for patients, their families, and clinicians themselves."
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